Where to go for additional help or support
The RAM website has the best support material to help you. This information will continuously be improved as RAM extends to more government online services.
If you still need to speak with us, you can contact our support line on 1300 287 539 (select option 3 for RAM enquiries) between 8.00am and 6.00pm, Monday to Friday.
I can't find my business
To use Link my business you must be listed as an eligible individual associate on an ABN in the the Australian Business Register (ABR).
Additional functions in RAM to support other associate types will be available in future. For example, if the business has a non-individual recorded as an associate, such as a trustee company.
My details could not be matched
If you receive an error saying that your details cannot be matched, compare the details used with your personal ATO record:
- date of birth
The address you use must be your personal address (not the business address) held by the Australian Taxation Office (ATO).
To check and update your ATO record, go to Update your details.
If your ATO details are correct, you may need to check and update the details you used to set up your myGovID.
I no longer see my business in RAM
If you are removed as a registered associate of a business in the Australian Business Register (ABR), you will no longer have access to this business in RAM.
When you log in to RAM you will not see the business listed in your authorised businesses.
If you still need access, a current principal authority or authorisation administrator can set you up as an authorised user.
A business that I’m no longer associated with has appeared in RAM
If a business listed is:
- no longer operating, you will need to cancel the ABN
- still operating but you are no longer the associate, you will need to update the details on the ABR.
You can update your details on the ABR using your Administrator AUSkey or myGovID.
If you’re unable to do this, phone the ATO on 13 28 66 for assistance in updating your details.
ABN limit error
You can be linked with up to 499 ABNs in RAM. Select up to 60 ABNs at a time when using Link my business. To link more ABNs, repeat the process. Future releases may allow for more than 60 businesses to display.
If you have more than 499 ABN’s on the ABR you are unable to use RAM at this time.
My authorisation code has expired or is not working
Contact an authorisation administrator to re-issue a new authorisation if your code has expired or is not working.
I’m locked out after entering my authorisation code
The code is case sensitive and must be entered exactly as displayed in the email you receive.
You have five attempts to enter your authorisation code. After five incorrect attempts, you will be locked out for two hours before you can try again.
If you continue to experience issues entering your code, contact the principal authority or authorisation administrator to re-issue a new code.
I can’t accept my authorisation
If you have any issues accepting an authorisation, contact your principal authority or authorisation administrator. Ensure the name used for the authorisation matches your full legal name used to set up your digital identity.
I think someone has accessed my business details in RAM
RAM with a digital identity, such as myGovID, is secure and ensures only you and authorised users can access a government online service and transact for the business.
However, if you suspect someone has inappropriately accessed your business details in RAM, you need to report this immediately. Contact our support line on 1300 287 539 (select option 3 for RAM enquiries) between 8.00am and 6.00pm, Monday to Friday.
You should also review and remove any authorisations of concern, go to Manage authorisations to find out how.
International callers can contact the ATO by phoning + 61 2 6216 1111 (switchboard) between 8.00am to 5.00pm AEST and request for your call to be transferred to the RAM support line.
For more information about the security of RAM and tips for staying safe online see How secure is it?