Renew an authorisation

Renew a representative's authorisation

To renew a representative's authorisation you need to be a principal authority or authorisation administrator.

You can renew a representative's authorisation if you previously set an end date or their authorisation type has an automated expiry date.

For example, Basic users can only be authorised for up to 12 months. The authorisation can be renewed from 40 days before it expires and you’ll receive notifications to your email address in RAM to remind you.

How to renew a representative's authorisation

1. Log in to RAMExternal Link
2. Select View or manage authorisations, machine credentials and cloud software notifications.
3. Select the business you want to renew the authorisation for.
4. Select Renew next to the representative’s name.
5. Complete the renewal details, accept the declaration and select Submit.
6. You’ll receive a notification to confirm the authorisation has been successfully renewed.

How to renew the authorisations of multiple representatives

1. Log in to RAMExternal Link
2. Select View or manage authorisations, machine credentials and cloud software notifications.
3. Select the business you want to renew the authorisations for.
4. Select Renew in the notification box at the top of the screen.
5. Select all or choose specific authorisations to renew.
6. Complete the renewal details for each, accept the declaration and select Submit.
7. You’ll receive a RAM renewal outcome summary – including any unsuccessful renewal.

If an authorisation expires before it’s renewed, you’ll need to create a new authorisation for the representative and Basic users may need to complete additional proof of identity requirements again.

Renew your business authorisation (primary person)

If you linked your business as a primary person, your authorisation type is government representative, indirect associate or responsible authority and is valid for up to 12 months.

You can renew your authorisation from 40 days before it expires and you’ll receive notifications to your email address in RAM to remind you.

How to renew your business authorisation

1. Log in to RAMExternal Link
2. Select View or manage authorisations, machine credentials and cloud software notifications.
3. Select Renew next to the relevant business.
4. Review the renewal details – you can choose an earlier end date if required.
5. Accept the declaration and consent and select Submit.
6. A message will display confirming your business authorisation has been successfully renewed.

How to renew multiple business authorisations

1. Log in to RAMExternal Link
2. Select Renew in the notification box on the RAM landing page or in the View or manage authorisations, machine credentials and cloud software notifications menu.
3. Select all or choose specific authorisations you want to renew.
4. Review the renewal details and select Continue - you can choose an earlier end date if required.
5. Check the summary, accept the declaration and consent and select Submit.
6. A message will display with the renewal outcome. This can include successful and unsuccessful renewals.

If your authorisation expires, you’ll need to link again to regain your access. An expired authorisation doesn't affect authorisations you’ve created for others.