Beta
We’ve updated the RAM website.
During the beta, you can still access the legacy RAM websiteExternal Link. In the case of any discrepancies, this website is the source of truth.
Continue with Digital ID
Contact us
How to contact us if you need help or to provide feedback.
Published 7 August 2025
General support
The RAM website has support material and is updated regularly.
Speak to a customer service representative
Phone our support line on 1300 287 539 (select option 3, then option 1 for RAM enquiries).
If you:
- suspect someone has inappropriately accessed your business details in RAM, contact us immediately and review and remove any authorisations of concern.
- have difficulty speaking or understanding English, phone us using the Translating and Interpreting Service (TIS) on 13 14 50
- have difficulty hearing or speaking to people on the phone, contact the National Relay ServiceExternal Link (NRS) and give them our support number, 1300 287 539, (select option 3 for RAM enquiries)
- are overseas, phone + 61 2 6216 1111 and ask for your call to be transferred to the RAM support line.
Operating hours
Contact centre operating hours:
- 8:00 am to 6:00 pm, Australian local time, Monday to Friday.
- Overseas support line – 8:00 am to 6:00 pm AEST, Monday to Friday.
Our contact centres are closed on Australian public holidays.
Provide your feedback
We are continuously working to improve RAM. You can help us do this by giving feedback. If you've experienced an issue or error, give us as much detail as possible as this helps us investigate.
We read all feedback carefully, but note that we cannot respond to the comments you submit on here. Your feedback is treated anonymously. If you need to speak with a customer service representative, contact our support line.