Authorised user

A principal authority or authority administrator will need to send you an authorisation code to become an authorised user, allowing you to act on behalf of a business when using government online services.

Before you start

You'll need a digital identity such as myGovID to log in to RAM.

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Accept or decline an authorisation code

You'll receive an authorisation code and a summary of the authorisation request via email. Log in to RAM to accept or decline the request. You have seven days before the code expires.

Once accepted, you can act on behalf of the business when accessing government online services. The actions you can perform are based on the level of access you've been given. This is either:

  • Full access to selected government online services
  • Custom access to selected government online services (currently limited to ATO services), or
  • No access to selected government services.

Existing AUSkey users

To have your existing AUSkey details and permissions (as granted in the ATO’s Access Manager) transferred to RAM, the principal authority or authorisation administrator can use the Import AUSkey users function.

You’ll still need a myGovID to log in to RAM and accept or decline the request.

You can only have one authorisation for each business you are acting on behalf of. If you have an existing authorisation and accept a new authorisation request for the same business, this will override your existing authorisation.

Invalid or expired authorisation codes

If your authorisation code has expired or is not working, contact the principal authority or authorisation administrator to re-issue a code.

Authorisation administrators

If the business (principal authority) has nominated you as an authorisation administrator, you'll be able to create authorisations for others.

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