Authorised users and administrators
To start using government online services on behalf of a business, a principal authority or authorisation administrator needs to authorise you to act on behalf of a business.
You’ll receive an email with an authorisation request to become one of the following:
- Authorisation administrator – create and manage authorisations for others
- Authorised user – work on behalf of a business
- Machine credential administrator (MCA) – create and manage machine credentials to interact with government online services through business software
- Basic user – work on behalf of a business with a Basic identity strength (available for limited government online services). You can only be authorised for up to 12 months after which a principal authority or authorisation administrator need to renew your authorisation if required.
The actions you can perform are based on the level of access you've been given. This is either:
- Full access
- Custom access
- No access
On this page
Before you start
You need a Digital ID such as myID to log in to RAM.
Accepting an authorisation
You'll receive an authorisation code and a summary of the authorisation request via email. You need to accept or decline this request within 7 days.
- Log in to RAM
- select Accept an authorisation for a business
- enter your authorisation code
- review the authorisation summary – select the checkboxes to declare you understand and accept and provide your express consent, then select Accept.
Once accepted, you can act on behalf of the business when accessing government online services.
You can only have one authorisation for each business you are acting on behalf of.
An existing authorisation is overridden if:
- the authorisation you are accepting has a higher authorisation level than the one you currently hold, for example you were previously a Basic user and have been given a Standard authorisation
- your role changes to principal authority and you link the business.
If your current authorisation needs to be updated, contact your principal authority or authorisation administrator.
Watch:
Managing your authorisation
View your authorisation
You can view your authorisation in RAM to check your level of access for government online services. To view your authorisation:
- Select View or manage authorisations, machine credentials and cloud software notifications from the home menu
- Select View next to the authorisation for the relevant business
- Select Show details, located under the Agency access details section.
Update your authorisation
If your authorisation needs to be updated, contact your principal authority or authorisation administrator. For example, if you require access to a government online service you are not authorised for.
You cannot update your own authorisation.
Remove your authorisation
You can remove your own authorisation in RAM if your authorisation type is:
- Authorised user
- Authorisation administrator
- Basic user
- Responsible authority
- Government representative
- Indirect associate.
If you need to remove your authorisation:
- select View or manage authorisations, machine credentials and cloud software notifications from the home menu
- select Remove next to the authorisation for the relevant business
- select Yes to confirm.
You cannot update your own authorisation or reinstate your authorisation after it is removed. If you require access to an agency/service which you are not authorised for, you will need to contact the principal authority or authorisation administrator.