Authorised user

You are an authorised user if you work on behalf of a business when using government online services. A principal authority or authority administrator will need to send you an authorisation code in order to do this. 

The email address the verification code has been sent to should only be accessed by you. It does not need to be the address you used to set up your digital identity; for example, it could be your work email.

Before you start

You will need a digital identity such as myGovID to log in to RAM.

See also:

Accept or decline an authorisation code

When you receive an authorisation code, you will be provided with a summary of the authorisation and a declaration to accept or decline. You have seven days to accept and enter the authorisation code in RAM.

Once accepted, you are able to act on behalf of the business when using government online services based on the level of access you have been authorised. You will have been authorised with either:

  • Full access to all online services offered by the government agency
  • Custom access to select government online services.

Invalid authorisation code

If a code has expired or is not working, the principal authority or authorisation administrator will need to re-issue you a new code.

Authorisation administrators

If the business (principal authority) has nominated you as an authorisation administrator, you will be able to set up authorisations for others.

See also: