Authorised users and administrators

To start using government online services on behalf of a business a principal authority or authorisation administrator will need to authorise you to act on behalf of a business.

You’ll be emailed an authorisation request to become one of the following:

  • Authorisation administrator – a user who can create and manage authorisations for others
  • Authorised user – a user who can work on behalf of a business
  • Machine credential adminstrator (MCA) – a user who can create and manage machine credentials to interact with government online services through business software.
  • Basic user – a user who can work on behalf of a business with a basic identity strength in myGovID. They will need to be re-authorised every 12 months. This is only available for a small number of participating government online services. 

The actions you can perform are based on the level of access you've been given. This is either:

  • Full access to selected government online services
  • Custom access to selected government online services (currently limited to ATO services), or
  • No access to selected government services.

Before you start

You'll need a digital identity such as myGovID to log in to RAM.

See also:

Accept or decline an authorisation code

You'll receive an authorisation code and a summary of the authorisation request via email. Log in to RAM to accept or decline the request. You have seven days before the code expires.

Once accepted, you can act on behalf of the business when accessing government online services.

You can only have one authorisation for each business you are acting on behalf of. If you have an existing authorisation and accept a new authorisation request for the same business, this will override your existing authorisation.

If you have an AUSkey

To have your AUSkey details and permissions (as granted in the ATO’s Access Manager) transferred to RAM, the principal authority or authorisation administrator can use the Import AUSkey users function. You will still receive an authorisation request to accept or decline.

You’ll still need a myGovID to log in to RAM and accept or decline the request.

Invalid or expired authorisation codes

If your authorisation code has expired or is not working, contact the principal authority or authorisation administrator to re-issue a code.
 
Next steps:

  • Set up authorisations if you’re an authorisation administrator
  • Participating online services if you’re set up to access services on behalf of business