Authorised users and administrators
To start using government online services on behalf of a business, a principal authority or authorisation administrator needs to authorise you to act on behalf of a business.
You’ll receive an email with an authorisation request to become one of the following:
- Authorisation administrator – a user who can create and manage authorisations for others
- Authorised user – a user who can work on behalf of a business
- Machine credential administrator (MCA) – a user who can create and manage machine credentials to interact with government online services through business software
- Basic user – a user who can work on behalf of a business with a Basic myGovID identity strength They will need to be re-authorised every 12 months. This is only available for a small number of participating government online services.
The actions you can perform are based on the level of access you've been given. This is either:
- Full access
- Custom access
- No access.
Before you start
You need a digital identity such as myGovID to log in to RAM.
Accepting an authorisation code
You'll receive an authorisation code and a summary of the authorisation request via email. Log in to RAM to accept or decline the request within seven days.
Once accepted, you can act on behalf of the business when accessing government online services.
You can only have one authorisation for each business you are acting on behalf of.
An existing authorisation is overridden if:
- you accept a new authorisation request for the same business
- your role changes to principal authority and you link the business.
Invalid or expired authorisation codes
If your authorisation code has expired or is not working, contact the principal authority or authorisation administrator to re-issue a code.
- Set up authorisations if you’re an authorisation administrator
- Participating online services if you’re set up to access services on behalf of business