Error codes: AUT.MID.007, AUT.MID.0002

This error means your digital identity, such as myGovID, does not meet the required identity strength. You can check what identity strength is required for each participating government online service on the myGovID website.

If you’ve recently transferred your myGovID app or set up on a new device, see myGovID on multiple or new devices for support.

See How to set up to find out how to upgrade your myGovID identity strength.

Error codes: REB.BR.0312, REB.DV.0010, REB.BR0301, REB.BR.0314.

To link a business in RAM you need to be the principal authority of the business.

If you’re a principal authority but can’t find your business in RAM this may be because:

• your details need to be updated on the Australian Business Register (ABR). For example, you may not be listed against the Australian business number (ABN) or your name may not match the name you used to set up your myGovID, these details can be updated
  • by another principal authority in ABR online services if their myGovID is already linked to the business
  • through your registered tax agent
  • by contacting the ABR
• you’re a primary person. This is a principal authority who is not an individual associate, for example a director of a corporate trustee. You will need to contact us to link your business, see Primary person.

Error codes: REB.BR.0003, REB.BR.0032, ROB.BR.0002, ROB.BR.0003

This error means your Australian business number (ABN) is not active. You should check that your ABN is active using ABN Lookup.

If your ABN has been cancelled, you will need to re-apply for an ABN and link it again.

Once your ABN has been reinstated you can link your business and authorise others to act on behalf of it.

If you’ve received this message, you need to check the information you’ve entered.

For the email address, you need to provide an active and valid email address to continue.

For the given and family name fields, you can only use the following characters:

• upper and lowercase letters from the English alphabet
• numbers zero to nine
• single quote (‘)
• comma (,)
• hyphen (-)
• space.

Error codes: REB.BR.0201, REB.BR.0202, REB.BR.0205, REB.BR.0206.

If you receive one of these error codes, you may need to update your details held by the ATO such as:

• name
• date of birth
• personal address (not your business address).

To find out how to update your ATO record, go to Update your details.

If your ATO records are correct, you may need to check and update the details you used to set up your digital identity, such as myGovID.

Error code: REB.BR.0040

See Authorisation code has expired or is not working for assistance with this error.

If you continue to receive the message ‘Software required’ after downloading your browser extension, you can try the following to resolve your issue.

Check your browser extension is ‘enabled’

Note: Steps may vary depending on your browser version.

Chrome users

• Open the Chrome browser on your device
• At the top right, click More, then select More tools, then select Extensions
• Check if the ATOBE is Enabled. If it is Disabled, click to Enable
• Close your browser
• Reopen your browser and log in to RAM using your myGovID to create a machine credential.

Firefox users

• Open the Firefox browser on your device
• In the Address field type ‘about:addons’ and click Enter
• Select Extensions in the left-hand menu
• Check if the ATOBE is Enabled. If it is Disabled, click to Enable
• Close your browser
• Reopen your browser and log in to RAM using your myGovID to create a machine credential.

Check your security software has not blocked the browser extension

Note: Microsoft Defender is used as an example here (most security software will have similar steps). If you use different security software, check with your provider for guidance.

• Open Microsoft Defender
• SmartScreen will display that the app you want to install is unrecognized – then select More info
• Select the button Run anyway and follow the prompts
• Ensure ATOBE is Enabled in your chosen browser (refer to ‘Checking your browser extension is enabled’ above)
• Close your browser
• Reopen your browser and log in to RAM using your myGovID to create a machine credential.

Error codes: CDC.DV.0001, REB.BR.0024, REB.BR.0036, REB.BR.0041, REB.BR.0048, REB.BR.0067, REB.BR.0604, REB.BR.0605, REB.BR.0606, REB.BR.0607, REB.BR.0072, REB.BR.0073, REB.BR.0079, REB.BR.0040

If you’ve received one of these error codes, check:

• your authorisation code hasn’t expired.  You need to accept your authorisation request within 7 days of receiving it.
• you’ve entered the code exactly as it appears in the authorisation email (it is case sensitive)
• your name in the authorisation request email matches your name as it appears in the top right-hand corner when you log in to RAM.

After five incorrect attempts to enter your authorisation code, you'll be locked out for two hours before you can try again.

Contact your principal authority or authorisation administrator if:

• your name doesn’t match, and ask them to send a new authorisation request using the name you used to set up your myGovID
• you continue to experience issues and ask them to re-issue a new authorisation code.

Error code: REB.BR.0047

This error means the identity strength of your Digital Identity, such as myGovID, does not match the level required for your authorisation request.

Check your identity strength and contact a principal authority or authorisation administrator to update your authorisation.

You can check your myGovID identity strength at the top of your myGovID app dashboard or by selecting My identity.   

If you have a:

• Basic identity strength, the Representative type in your authorisation request should be Basic user.
• Standard or Strong identity strength, the Representative type in your authorisation request should be Standard user.

See How to set up if you need to increase your myGovID identity strength.

Error code:  REB.BR.0120, REB.BR.0122

This error means you already have an existing authorisation for the business, hold a higher authorisation level for the business or are a principal authority.

To view your existing authorisation:

• log in to RAM
• select View or manage authorisations, machine credentials and cloud software notifications from the home menu
• search for the relevant business
• select View next to the authorisation with an ‘Active’ status.

An existing authorisation can only be overridden if it has a higher authorisation level than the one you currently hold.

If your current authorisation needs to be updated, contact your principal authority or authorisation administrator.