Manage authorisations

If you’re a principal authority or authorisation administrator, you can use RAM to manage who can act on behalf of your business with government online services.

You cannot edit or remove your own, or a principal authority’s authorisation.

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Or follow the steps in the sections below:

How to edit an authorisation

To edit an authorisation:

  • Select View or manage authorisations, machine credentials and cloud software notifications from the home menu.
  • Select the business name associated with the user.
  • Click Edit against the authorised user.
  • Change the start date (no longer than 30 days from the day you edit the authorisation).
  • Click Continue.
  • Accept the declaration and click Submit.
  • A confirmation message will appear. Click Continue.

The edits you can make to an authorisation will depend on its status, as follows:

  • Pending – You can edit the authorised user’s name, email address, start and finish dates, authorisation administrator status and agency permissions.
  • Accepted (with a future start date) – You can edit the authorisation start and finish dates, authorisation administrator status and agency permissions.
  • Active – You can edit the authorisation finish date, administrator status and agency permissions.
  • Inactive – There is no action to take.

See also:

How to remove an authorisation

To remove an authorisation:

  • Select View or manage authorisations, machine credentials and cloud software notifications from the home menu.
  • Select the business name associated with the user.
  • Click Remove against the authorised user.
  • Click Yes to confirm.

You cannot reinstate an authorisation after it’s removed. If required, you’ll need to set up a new authorisation.

See also:

How to view the business history log

To check the history of authorisation activities for a business:

  • Select Manage authorisations.
  • Select the business name.  
  • Click History to view the business history log.