Manage authorisations

If you’re a principal authority or authorisation administrator, Relationship Authorisation Manager (RAM) allows you to manage who can act on behalf of your business with government online services.

To assist in managing existing authorisations, you can:

  • apply filters such as ‘status’ or ‘authorisation type’ to refine your list of authorisations or when searching for particular authorisations         
  • export the details of up to 1,000 users you’ve authorised into a spreadsheet format (CSV file) from RAM.  

You can’t edit or remove your own authorisation, or a principal authority’s authorisation.

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Alternatively, follow these steps in the sections below:

How to edit an authorisation

To edit an authorisation:

  • select View or manage authorisations, machine credentials and cloud software notifications from the home menu
  • select the business name associated with the user
  • select Edit next to the authorised user
  • change the start date (it can’t be more than 30 days from the day you edit the authorisation)
  • select Continue
  • accept the declaration and select Submit
  • a confirmation message will appear, select Continue.

The edits you can make to an authorisation depends on its status:

  • Pending – You can edit the authorised user’s name, email address, authorisation start date, and end date, authorisation administrator status, and agency permissions.
  • Accepted (with a future start date) – You can edit the authorisation start date, end date, authorisation administrator status, machine credential administrator status and agency permissions.
  • Active – You can edit the authorisation end date, administrator status and agency permissions.
  • Inactive – There is no action to take.

To change the authorisation of a Basic user to a Standard user, you need to create a new authorisation. Once accepted, the status of the Basic authorisation will change to Inactive – Overridden.

See also:

How to remove an authorisation

To remove an authorisation:

  • select View or manage authorisations, machine credentials and cloud software notifications from the home menu
  • select the business name associated with the user
  • select Remove against the authorised user
  • select Yes to confirm.

You can't reinstate an authorisation after it’s removed. If required, you’ll need to set up a new authorisation.

See also:

How to view the business history

To check the history of authorisation activities for a business:

  • select View or manage authorisations, machine credentials and cloud software notifications
  • select the business name  
  • select History to view the business history log.

You can search the list by 'actioned date' or 'actioned by' if required.

How to export business authorisation history 

The business authorisation history report includes:

  • representative name
  • authorisation type
  • authorisation status
  • machine credential administrator
  • email address
  • start date
  • end date
  • agency access.

You can export up to 1,000 authorisations to a report. If there are more than 1,000 authorisations, you’ll need to export multiple reports. Use the search and filter options to refine the list of authorisations.

To export the business authorisation history report, select:

  • View or manage authorisations, machine credentials and cloud software notifications
  • the business name
  • Export, then select Yes to export a report.

How to renew a Basic authorisation

Basic users can only be authorised for up to 12 months. You’ll receive a notification to remind you to renew a Basic authorisation before it expires.

To renew a single Basic authorisation:

  • select View or manage authorisations, machine credentials and cloud software notifications
  • select the relevant business
  • select Renew next to the person’s name
  • complete the renewal details, accept the declaration and select Submit
  • you’ll receive a notification to confirm the authorisation has been successfully renewed.

To renew multiple Basic authorisations:

  • select View or manage authorisations, machine credentials and cloud software notifications
  • select the relevant business
  • select Renew in the notification box at the top of the screen
  • select all or choose specific authorisations to renew
  • complete the renewal details for each, accept the declaration and select Submit
  • you’ll receive a renewal outcome summary – including any unsuccessful renewals.

If a Basic authorisation expires before it’s renewed, you’ll need to re-authorise the user. They may need to complete proof of identity requirements again.

How to renew your business link (primary person)

Once you’ve linked a business in RAM as a primary person, you’re authorised to act on behalf of the business as a government representative, indirect associate or responsible authority.

This authorisation is valid for up to 12 months. Before it expires, you’ll receive reminder emails, as well as a notification in RAM to remind you to renew.

To renew a single business authorisation:

  • select View or manage authorisations, machine credentials and cloud software notifications
  • select Renew next to the relevant business name
  • review the renewal details – you can choose an earlier end date if required
  • accept the declaration and select Submit
  • a message will display confirming your business authorisation has been successfully renewed.

To renew multiple business authorisations:

  • select Renew in the notification box on the RAM landing page or in the View or manage authorisations, machine credentials and cloud software notifications menu
  • select all or choose specific authorisations you want to renew
  • review the renewal details and select Continue - you can choose an earlier end date if required
  • check the summary, accept the declaration and select Submit
  • a message will display with the renewal outcome. This can include successful and unsuccessful renewals.

If your authorisation expires before it’s renewed, you’ll need to link again as a primary person. This doesn’t affect authorisations you’ve set up for others. They can continue to access government online services on behalf of the business.