Manage authorisations

If you’re a principal authority or authorisation administrator, you can use RAM to manage who can act on behalf of your business with government online services.

To assist in managing existing authorisations, you can export the details of users you’ve authorised into a spreadsheet format (CSV file) from RAM.  

You cannot edit or remove your own, or a principal authority’s authorisation.

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Or follow the steps in the sections below:

How to edit an authorisation

To edit an authorisation:

  • select View or manage authorisations, machine credentials and cloud software notifications from the home menu
  • select the business name associated with the user
  • select Edit against the authorised user
  • change the start date (no longer than 30 days from the day you edit the authorisation).
  • select Continue
  • accept the declaration and select Submit
  • a confirmation message will appear, select Continue.

The edits you can make to an authorisation depends on its status, as follows:

  • Pending – You can edit the authorised user’s name, email address, start and finish dates, authorisation administrator status and agency permissions.
  • Accepted (with a future start date) – You can edit the authorisation start and finish dates, authorisation administrator status and agency permissions.
  • Active – You can edit the authorisation finish date, administrator status and agency permissions.
  • Inactive – There is no action to take.

To change the authorisation of a Basic user to a Standard user, you need to create a new authorisation. Once accepted, the status of the Basic authorisation will change to ‘Inactive – Overridden’.

See also:

How to remove an authorisation

To remove an authorisation:

  • select View or manage authorisations, machine credentials and cloud software notifications from the home menu
  • select the business name associated with the user
  • select Remove against the authorised user
  • select Yes to confirm.

You cannot reinstate an authorisation after it’s removed. If required, you’ll need to set up a new authorisation.

See also:

How to view the business history log

To check the history of authorisation activities for a business:

  • select View or manage authorisations, machine credentials and cloud software notifications
  • select the business name  
  • select History to view the business history log.

How to export business authorisation history 

The business authorisation history report includes:

  • representative name
  • authorisation type
  • authorisation status
  • machine credential administrator
  • email address
  • start date
  • end date
  • agency access.

To export the business authorisation history report:

  • select View or manage authorisations, machine credentials and cloud software notifications
  • select the business name
  • select Export and Yes to export a report.