Planned system maintenance: 7 to 8 August 2021

From 10.00pm AEST Saturday 7 August to 7.00am AEST Sunday 8 August RAM will be unavailable due to system maintenance.

Principal authority

A principal authority needs to link to the business in Relationship Authorisation Manager (RAM) before others can be authorised to access government online services on behalf of the business.

Where a principal authority or authorisation administrator is already acting on behalf of the business online, they can authorise you in RAM to act on behalf of the business.

The principal authority is a person responsible for the business, such as:

  • a sole trader
  • an eligible individual associate listed on an Australian business number (ABN) in the Australian Business Register (ABR), for example a
    • trustee
    • director
    • public officer
    • partner
    • an office bearer of a club or association
  • a primary person (no individual associates listed in the ABR) who holds one of the following roles
    • company – the director or public officer for the corporate trustee or subsidiary company
    • government entity – the authorised contact
    • Australian charity or not-for-profit organisation – director or public officer of the corporate trustee or subsidiary company or the Responsible Person
    • deceased estate – the executor after probate is granted
    • unincorporated association – the office holder.

Before you start

Set up your myGovID with a Standard identity strength. You’ll use your myGovID to log in to RAM.

Your role must be recorded in one of the following:

Your first and last name recorded in any of the above must match your name as displayed when you’re logged in to RAM. Your name appears in the top right corner.

How to link your business

Where another principal authority is already linked to the business in RAM, they or an authorisation administrator should authorise you to act on behalf of the business.

If no one else is linked to the business, follow the steps below.

To link five or fewer ABNs:

  • phone 1300 287 539 and select option 3
  • you’ll need to provide personal details to complete a proof of identity check
  • checks will be completed to confirm your association to the business
  • once confirmed, you’ll receive an email with an authorisation code and summary of the authorisation request
  • log in to RAM using your myGovID to accept the request and complete the link.

To link more than five ABNs, you need to complete the Assistance to link bulk ABNs form. Once submitted, we’ll contact you to complete a proof of identity check.

Your first and last name recorded in any of the above must match your name as displayed when you’re logged in to RAM. Your name appears in the top right corner.

Once linked, you'll be authorised in RAM to act on behalf of the business and can set up authorisations for others to act on behalf of the business.

Your authorisation type will display as government representative, indirect associate or responsible authority. These authorisation types are valid for up to 12 months. Before expiry, you’ll receive reminders to the email address you used when linking to the business, as well as a notification in RAM to remind you to renew.

Your renewal doesn’t affect authorisations you’ve set up for others, they can continue to access government online services on behalf of the business.

Next step:

  • Set up authorisations for others to act on behalf of the business. This includes setting up authorisation administrators who can then set up authorisations for others.

See also: