Planned system maintenance: 16 to 17 May 2025

From 11:30 pm AEST Friday 16 May to 11:30 pm AEST Saturday 17 May RAM will be unavailable due to system maintenance.

Security

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How we protect your business information

Australia's Digital ID System Trustmark logo

The Australian Government is serious about your safety and privacy. Relationship Authorisation Manager (RAM) is accredited as an attribute provider under the Digital ID Accreditation Scheme. This includes strict rules and standards for privacy protection, security, usability, accessibility, risk management, fraud control and more. A list of accredited entities is available on the Accredited entities register.

RAM:

  • protects your business, allowing only you and authorised users to access government online services and transact for the business
  • gives greater assurance and visibility over who is transacting for your business, enabling you to remove or modify an authorisation at any time
  • protects your identity data – the government online service can only identify who is making the transaction for the business, not your personal information.

How you can protect your business information

To ensure your business information within RAM is protected:

  • each person who accesses RAM or online services must have their own Digital ID – for further security set up your Digital ID to the highest identity strength you can achieve
  • regularly review and maintain your business authorisations in RAM and remove authorisations immediately when they are no longer valid
  • only authorise others to access government online services they need to use to complete their work
  • keep your details up to date within RAM
  • keep the business’s details up to date on the Australian Business Register
  • check the business History for authorisation and machine credential activities
  • be wary of potential scams.

Staying safe online is also an important part of protecting your personal and business information.

  • Keep your personal information and passwords secure – don't share your password with others and change your passwords regularly.
  • Use a strong password or passphrase to protect your account.
  • Treat requests for personal information with caution. Never reply to communications with your password or other sensitive information.
  • Install anti-virus software on all devices and set the software to automatically check for updates on a daily basis.
  • Store your ID documents and personal information securely, don’t store them in emails and be careful who you share these with.

For more information about staying safe online, visit cyber.gov.au

Verify or report a scam

Scammers often impersonate trusted online services, such as RAM, to trick you into giving out your personal information, business information or login details. Scammers may:

  • contact you by email or SMS advising of suspicious activity
  • ask you to provide personal or business information
  • create fake websites that look just like RAM.

If you use RAM, we will sometimes contact you through email about your business links, authorisations or machine credentials. Always check the sender’s email address and login to RAM by typing the URL in a browser or via the RAM website. 

RAM does not currently send any SMS messages.

We’ll never ask you to:

  • click on a link to log in, provide your personal or business information 
  • open an attachment
  • download a file.

If you’ve engaged with a scam or provided your personal or business information to a scammer, contact our support line immediately to report it on 1300 287 539 (select option 3, then option 1 for RAM enquiries).

You should also:

  • take steps to protect your Digital ID, such as myID
  • check your accounts and online services for any unusual transactions or authorisations
  • make an official report to your local police.

You can report a scam by either:

After reporting it to us, delete the email (from your inbox, sent, and deleted items) or SMS.