The RAM website has support material and is updated regularly.

Speak to a customer service representative

• Phone our support line on 1300 287 539 (select option 3, then option 1 for RAM enquiries).
• If you have difficulty speaking or understanding English, phone us using the Translating and Interpreting Service (TIS) on 13 14 50.
• If you have difficulty hearing or speaking to people on the phone, contact the National Relay Service (NRS) and give them our support number, 1300 287 539, (select option 3 for RAM enquiries).
• If you are overseas, phone + 61 2 6216 1111 and ask for your call to be transferred to the RAM support line.

Operating hours

• 8:00 am to 6:00 pm, Australian local time, Monday to Friday
• Overseas support line – 8:00 am to 6:00 pm AEDT, Monday to Friday.

The RAM support line will be closed from midday (local time) on Tuesday 24 December 2024 and re-open at 8:00 am (local time) on Thursday 2 January 2025.

Our contact centres are closed on Australian public holidays.

RAM with a is secure online service that allows businesses to manage authorisations. It ensures only you and authorised users can transact with a government service on behalf of the business.

If you suspect someone has inappropriately accessed your business details in RAM:

• contact our support line immediately
• review and remove any authorisations of concern.

Contact our support line

• Phone our support line on 1300 287 539 (select option 3, then option 1 for RAM enquiries).
• If you have difficulty speaking or understanding English, phone us using the Translating and Interpreting Service (TIS) on 13 14 50.
• If you have difficulty hearing or speaking to people on the phone, contact the National Relay Service (NRS) and give them our support number, 1300 287 539, (select option 3 for RAM enquiries).
• If you are overseas, phone + 61 2 6216 1111 and ask for your call to be transferred to the RAM support line.

Operating hours

• 8:00 am to 6:00 pm, Australian local time, Monday to Friday
• Overseas support line – 8:00 am to 6:00 pm AEDT, Monday to Friday.

The RAM support line will be closed from midday (local time) on Tuesday 24 December 2024 and re-open at 8:00 am (local time) on Thursday 2 January 2025.

Our contact centres are closed on Australian public holidays.

For more information about the security of RAM and tips for staying safe online, see Security.

We are continuously working to improve RAM. You can help us do this by giving feedback. If you've experienced an issue or error, give us as much detail as possible as this helps us investigate.