Contact us

General support

The RAM website has support material and is updated regularly.

Speak to a customer service representative

Phone our support line on 1300 287 539 (select option 3, then option 1 for RAM enquiries) between 8:00 am to 6:00 pm, Australian local time, Monday to Friday.

Our contact centres are closed on Australian public holidays.

If you suspect someone has inappropriately accessed your business details in RAM, contact us immediately and review and remove any authorisations of concern.

Translating and Interpreting Service

If you would like to speak to us in a language other than English, phone the Translating and Interpreting Service (TIS National). This free service provides an interpreter in one of these available languagesExternal Link. The service will connect you and an interpreter to us so we can help with your query.

If you're:

• in Australia, phone 13 14 50 between 8:00 am to 6:00 pm Monday to Friday
• outside Australia, phone +61 3 9268 8332 between 8:00 am to 6:00 pm Monday to Friday.

TIS National does not provide interpreting services for Indigenous languages. Information about Indigenous interpretersExternal Link is available on the National Indigenous Australians Agency website. 

Call services for hearing or speech/communication difficulties

If you are d/Deaf, hard of hearing or have a speech/communication difficulty you can contact us through the National Relay Service (NRS), as follows:

• Contact the NRS through your preferred NRS call channel, detailed in NRS call numbers and linksExternal Link between 8:00 am to 6:00 pm Monday to Friday.
• Give the NRS our support number, 1300 287 539 (select option 3, then option 1 for RAM enquiries).

Overseas enquiries

If you are ringing from outside Australia and you are comfortable speaking English, phone +61 2 6216 1111 between 8:00 am to 5:00 pm (AEDT) Monday to Friday and ask for your call to be transferred to the RAM support line, 1300 287 539 (select option 3, then option 1 for RAM enquiries).

Provide your feedback

We are continuously working to improve RAM. You can help us do this by giving feedback. If you've experienced an issue or error, give us as much detail as possible as this helps us investigate. 

We read all feedback carefully, but note that we cannot respond to the comments you submit on here. Your feedback is treated anonymously. If you need to speak with a customer service representative, contact our support line.