Help: Machine credentials

When you no longer need to create new machine credentials, you can remove the browser extension through your browser extension settings.

If you remove a browser extension and later require new machine credentials, you can re-install the browser extension. However, Chrome will not allow you to re-install it using the regular link as Chrome assumes it’s not trusted. You’ll need to download and install the browser extension from the Chrome web storeExternal Link.

You’ll receive this message if you have not yet installed the browser extension required to create a machine credential. See Install a browser extension for full instructions. 

If you continue to receive the error message after installing the browser extension, you can try the following to resolve your issue.

Check your browser extension is ‘enabled’

Note: Steps may vary depending on your browser version.

Chrome users

1. Open the Chrome browser on your device.
2. At the top right, select More, then select More tools, then select Extensions.
3. Check if the ATOBE is Enabled. If it is Disabled, click to Enable.
4. Close your browser.
5. Reopen your browser and log in to RAMExternal Link to create a machine credential.

Firefox users

1. Open the Firefox browser on your device.
2. In the Address field type ‘about:addons’ and click Enter.
3. Select Extensions in the left-hand menu.
4. Check if the ATOBE is Enabled. If it is Disabled, click to Enable.
5. Close your browser.
6. Reopen your browser and log in to RAMExternal Link to create a machine credential.

Check your security software has not blocked the browser extension

Note: Microsoft Defender is used as an example here (most security software will have similar steps). If you use different security software, check with your provider for guidance.

1. Open Microsoft Defender.
2. SmartScreen will display that the app you want to install is unrecognized – then select More info.
3. Select the button Run anyway and follow the prompts.
4. Ensure ATOBE is Enabled in your chosen browser (refer to ‘Checking your browser extension is enabled’ above).
5. Close your browser.
6. Reopen your browser and log in to RAMExternal Link to create a machine credential.