Help: Authorisations

If you’re a principal authority or authorisation administrator, you can re-issue an authorisation code for a representative if their code has expired (not accepted within 7 days) or is not working.

To re-issue an authorisation code:

1. Log in to RAMExternal Link
2. Select View or manage authorisations, machine credentials and cloud software notifications.
3. Select My authorisations.
4. Select the business name associated with the representative.
5. Select View next to the representative’s name which will have a pending status.
6. Select Re-issue a code under the authorisation code details.
7. A message will confirm you want to re-issue a code, if you select yes a confirmation message will appear advising the code has been re-issued.
8. Select Continue.

Check if you’re eligible to set up Digital ID, such as myIDExternal Link, with a Standard or Strong identity strength.

If you’re unable to achieve at least a Standard identity strength, check the minimum identity strength required for the service you need to access on behalf of a business.

For example, if the service accepts a Basic identity strength, you can set up a Basic myID and then be authorised as a Basic user by a principal authority or authorisation administrator. Some agencies may require further identity proofing.

If you’ve received this message, you need to check the information you’ve entered.

For the email address, you need to provide an active and valid email address to continue.

For the given and family name fields, you can only use the following characters:

• upper and lowercase letters from the English alphabet
• numbers zero to nine
• single quote (‘)
• comma (,)
• hyphen (-)
• space.

Error code:  REB.BR.0120, REB.BR.0122

This error means you already have an existing authorisation for the business, hold a higher authorisation level for the business or are a principal authority.

To view your existing authorisation:

1. Log in to RAMExternal Link
2. Select View or manage authorisations, machine credentials and cloud software notifications.
3. Search for the relevant business.
4. Select View next to the authorisation with an Active status.

An existing authorisation can only be overridden if it has a higher authorisation level than the one you currently hold.

If your current authorisation needs to be updated, contact your principal authority or authorisation administrator.

Error codes: REB.BR.0201, REB.BR.0202, REB.BR.0205, REB.BR.0206.

If you receive one of these error codes, you may need to update your details held by the ATO such as your:

• name
• date of birth
• personal address (not your business address).

To find out how to update your ATO record, go to Update your detailsExternal Link.

If your ATO records are correct, you may need to check and update the details you used to set up your Digital ID, such as myID.

Error codes: CDC.DV.0001, REB.BR.0024, REB.BR.0036, REB.BR.0041, REB.BR.0048, REB.BR.0067, REB.BR.0604, REB.BR.0605, REB.BR.0606, REB.BR.0607, REB.BR.0072, REB.BR.0073, REB.BR.0079, REB.BR.0040

If you’ve received one of these error codes, check:

• your authorisation code hasn’t expired – you need to accept your authorisation request within 7 days of receiving it
• you’ve entered the code exactly as it appears in the authorisation email (it is case sensitive)
• your name in the authorisation request email matches the name you used to set up your Digital ID, such as myID.

After 5 incorrect attempts to enter your authorisation code, you'll be locked out for 2 hours before you can try again. Contact your principal authority or authorisation administrator if:

• your name doesn’t match, and ask them to send a new authorisation request using the name you used to set up your Digital ID
• you continue to experience issues and ask them to re-issue an authorisation code.

Error code: REB.BR.0005

You may have received this error when attempting to renew a Basic user’s authorisation. This error means there is already an existing or future dated authorisation for this representative for the business that overlaps with the dates you entered.

To resolve this, change the renewal end date so it does not overlap with the start date of any existing authorisation for that Basic user for the same business.

Once you’ve got an authorisation request, find out how to accept it so you can act on behalf of a business in participating online services.

How to accept an authorisation request

To accept an authorisation request:

1. Log in to RAMExternal Link 
2. Select Accept an authorisation for a business.
3. Enter your authorisation code.
4. Review the authorisation summary – select the checkboxes to declare you understand and accept and provide your express consent, then select Accept. You can also choose to Decline a request if you wish.

After you’ve accepted an authorisation

Once accepted, you can access the online services you've been authorised for on behalf of the business.

You can view your authorisation in RAM at any time to check your access to an online service.

If you’re authorised to access an online service on behalf of multiple businesses, you’ll be prompted to select which one when you log in to the service.

Help with accepting an authorisation

Help is available for common errors and issues related to authorisations, including:

• Validation error – details aren’t accepted
• Error message ‘Authorisation already exists’ or ‘You already have an active authorisation for this business’
• Unable to achieve a 'Standard' or 'Strong' Digital ID to accept an authorisation request. 

For more common errors and troubleshooting advice see Help: Authorisation.

Next step: Edit an authorisation

How to edit the details of an authorisation including your email address.

How to edit an authorisationExternal Link