Planned system maintenance: 7 to 8 August 2021

From 10.00pm AEST Saturday 7 August to 7.00am AEST Sunday 8 August RAM will be unavailable due to system maintenance.

Help: Authorisations

You may be unable to achieve a Standard identity strength if you don’t have the required identity documents.

Check the required identity strength for each service. If the service you want to access accepts Basic, you can set up a Basic myGovID and then be authorised as a Basic user by a principal authority or authorisation administrator. Some agencies may require further identity proofing.

See How to set up or check the myGovID app for the latest list of accepted identity documents.

See also:

You can update your Current business email address in RAM to ensure you receive notifications about your authorisation such as renewal email reminders. You may have different email addresses listed for each authorisation which can be updated individually.

Once you’ve accepted your authorisation in RAM and its status is active, you can update your Current business email address. We recommend using a business email address that only you have access to and check regularly.

To find and update your Current business email address:

  • select View next to the appropriate business
  • select Update email address
  • enter your new email address and select Send email – you will be sent a six-digit verification code to the new email address
  • enter the code and select Verify
  • you will receive confirmation that your email address has been successfully updated.

A principal authority or authorisation administrator cannot access the details of your digital identity, such as myGovID, through RAM. Your digital identity belongs to you and you should not share it with others.

See Security for more information.